Frequently Asked Questions

Yes, you can modify or cancel your order within 12 hours of purchase. Contact us immediately by calling 081 544 3587 or via WhatsApp at 347 582 5665. After shipping, the order can no longer be modified.

Once your order is shipped, you will receive an email with the tracking number and link to follow the shipment. You can also access your personal area on the site to see the order status.

Delivery times vary based on destination:

• Naples city: 1-2 business days
• Campania: 2-3 business days
• Italy: 3-5 business days
• Islands: 5-7 business days

Orders are processed within 24 business hours.

Shipping costs are:

• FREE for orders over €89
• €10 for home delivery on orders under €89 in mainland Italy
• €5 for locker delivery on orders under €89 in mainland Italy
• €15 for Sicily and Sardinia
• In-store pickup: FREE

We currently ship to Europe. For special international shipping requests, contact us directly and we will evaluate case by case.

We accept returns within 14 days of delivery. Products must be:

• Unused and in original condition
• With all tags and labels attached
• In original packaging

Piercings and earrings cannot be returned for hygienic reasons, except for manufacturing defects.

To make a return:

• Contact us by phone at 081 544 3587 or via WhatsApp at 347 582 5665 within 14 days
• Indicate the order number and reason for return
• We will send you a prepaid return label
• Ship the product within 7 days

The refund is processed within 14 business days of receiving the return. The actual credit time depends on your payment method (credit card, PayPal, bank transfer).

Most of our jewelry is made with hypoallergenic materials:

• 925 Silver: Generally hypoallergenic
• 316L Surgical Steel: Completely hypoallergenic
• Brass: Nickel-free

For very sensitive skin, we recommend surgical steel and silver.

Check our size guide. Alternatively:

• Come to the store for a free measurement
• Use a ring you already own as reference
• Measure your finger circumference with a thread

To care for your jewelry:

• Store them in dry places separately
• Avoid contact with perfumes and cosmetics
• Clean silver with special cloths (no harsh products)
• Remove jewelry before sports or shower

We accept the following payment methods:

• Credit/debit cards (Visa, Mastercard, Maestro)
• PayPal
• Apple Pay
• Google Pay
• Satispay
• Bank transfer
• Cash (in-store only)

Absolutely yes. We use:

• Secure SSL connection to encrypt all transactions
• Secure payment systems compliant with PCI DSS standards (through platforms like Nexi, Satispay and PayPal)
• We do not store credit card data
• Privacy policy compliant with GDPR

Yes, we issue regular invoices or fiscal receipts for every purchase. For an invoice, enter your company details during checkout or request it by email as soon as you make the payment and proceed with the order.